Studio & Support

Questions about your glass and kits

Reach out for order inquiries, dispatch timelines, or studio assistance.

Direct Line

Studio support and dispatch timelines

We answer studio inquiries within one business day. Orders pack into recyclable glass tubes and dispatch Monday through Thursday. Unopened tubes remain eligible for return within 30 days of receipt.

Fulfillment Standards

Protected transit and prompt dispatch

2 Days

dispatch window

Glass

protective tubes

30 Days

return window